F.A.Q.
Q.1 : Do you make
custom jewelry design?
Ans :Yes,We are happy to accept custom jewelry design orders. you can tell us your specification through email and we will get to you.
Q.2 : Where do you
ship to?
Q.3 : If I order in bulk
, what will be the discount for me ??
Or
What is wholesale discount??
Ans : Yes, being a manufacturer we are happy to sell our products at wholesale price. please contact us for bulk orders and we will give you best quotations
Q.4 Please suggest us Care instructions
Ans : Jewelry is delicate piece of commodity, therefore, you should treat it as best as you can. Avoid getting your ring wet or wear it in the shower or pool or Jacuzzi or while doing strenuous activities. Also, avoid contacting your jewelry with lotion, perfume, or oil. Most damages comes from being careless with your jewelry, therefore, be cautious while wearing it.
* Please store your jewelry in a zipped plastic packet to prevent oxidation
n Would
online Jewelry shopping be as simple and easy as shopping offline?
Definitely Ị our site is
developed with considering all the factors which will provide our ultimate
customers the experience of utmost ease.
Our easy to operate and
user-friendly website will allow you to surf and shop easily without facing any
difficulty.
n How
will I know if my placed order has been received by you or not?
As soon as you are done
with the procedure of placing your order, you will receive a message on your
registered mobile no. or your registered email address about the confirmation
of the order.
n What is
the procedure to check the status of my placed order?
Once your order is
placed, you can easily check the status of your order by simply visiting to our
official site and specifically in the segment named ‘My Order’. You will need
to login first with your registered details to avail this facility.
It takes 2 working days
to dispatch all the placed order from unit, and then once the order is
dispatched all the necessary tracking details would be available online on your
site.
n Is it
safe to pay online through my credit card?
Any crucial detail of
your credit card is never stored by us in any way. Your credit card information
is absolutely safe with us and with our payment solution providers, PayU and
PayPal.
n What if
an item is out of stock?
We put in our all
efforts to keep each and every product displayed on our site available/in stock
for our customer. But practically at time circumstances arise when demand of
our product exceeds its supply limit. In such cases, if any of our customer
place order for such item/product which is not available/out of stock
meanwhile, we will revert you through mail
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n Do you
offer any additional discount?
No, there is not any
kind of additional offers/discounts served by us to the general public.
The prices of our
products are already very genuine and comparatively low. We serve our products
directly from the manufacturer and this leads to eliminatethe prices of middle
men. We believe in delivering what’s genuine rather than coated in unwanted
rates.
n Why the
stone color and design of the product seems to be bit different then the
pictured displayed on the site?
All the pictures of the jewelry posted on the site is professionally
taken by the photographer where the part of technology also takes place like,
flash, day light touch, background, base of the jewelry and etc. due to these
reasons there may occur few difference between the stone color and design,
although we do our best to display among you all, all such pictures which are
closest to the real one.
n What
does it mean by Two Tone style?
Two tone style is one of the most trending style of jewelry. It shows
the combination by combining two metals. The designs of jewelry generally of
sterling silver is silver color metal, brass is basically golden color and bronze
is occurred by copper color.
n Are all
the jewelry of your brand is 925 sterling silver?
We take no chance on the
basis of purity, especially when it comes to the satisfaction and faith of our
ultimate customers.
Yes, all the jewelry of
our brand is certainly guaranteed 925 sterling silver.
n What if we doubt and feel like the jewelry
which we have received is not 925 sterling silver?
Till now we have not
faced any case arise on the basis of the purity of our jewelry. Each and every product
listed and displayed on our site is properly tested first and then is posted.
Even though, if any of
our customer out there feels like being cheated or betrayed on the basis of the
guaranteed product quality can reach out to any reliable store with that
jewelry product and get it test.
If in case for some
reason the test fails, and does not show up to the mark result of the product
then, please provide your local jeweler some necessary information: number if
pieces tested, stone(s) on the specific jewelry, total length and width of the
item, total appropriate weight of the item, and other details.
Last but not the least,
we request you to attach a copy of your tested jewelry report.
n Will I
receive the same item as it is displayed on the website?
Yes there exist no chance of yours
getting something else which is not shown.
You will be receiving
what exactly is shown in the pictures of the site.
n The item
which is been delivered is pretty small than what is shown in the picture?
To remove this barrier and for
the better assessment of the jewelry product we have posted the close-ups of
the jewelry with pictures taken from each and every angle. This will help you
to have a better view of the pictures of jewelry displayed.
Apart from the pictures every
crucial detail of the jewelry is been mentioned on the site for the convenience
and to maintain the transparency of the product’s details with our customers.
n The
jewelry item which I want is not now visible on the site anymore do I still
hold a chance to buy it?
There may be the possibility
that the product you may wish to buy is sold out or is not in the
stock/meanwhile available either.
When such situation occurs, we
suggest you to reach out to us with the details of that specific product. Further we will get back to you with the
information, that the specific product is available or not.
Even though we will try our
best to make that product available for you.
n Can I
have my ring resized?
Until and unless it is not
mentioned on the specific product, the facility to resize or to customize the
product/ any or product would not be provided by us.
You can get your ring resized
easily by any local jeweler.
Shipping:
n What is
the estimated delivery time?
Delivery period totally varies
prom place to place and area to area along with that the kind/type of product
which is to be delivered is also considered as a vital factor. The products which are ready to be shipped
and are the orders which are to delivered within the nation’s boundary will
take 2-10 business days to get delivered on your address.
On the other hand the rest of
the products which comes under the ‘MAKE TO ORDER’ segment require 2-19
business days to get delivered.
** It is to inform that the
business days does not include Sundays and other festive holiday or holiday
declared by government.
RETURNS:
n When
will I receive the refund amount of my returned products?
Once we will receive the
returned item/product, our specialized team will check the product’s condition,
whether it got used or damaged by the party in any way.
After getting the confirmation
from our team that the provided product is authentic, we will further credit
the original amount which has been paid, and all the credits will be issued to
the same credit/debit card through which initially the payment was made.
n How do I
exchange a product?
In seek to get exchanged the
purchased product, one need to follow the procedure which is mentioned in our ‘return
policy’.
Once you are done with the
required procedure we will refund the amount in your debit/credit card which
ever was initially used for the payment of the order.
** We request you to order the same item again from the official
site of the brand in order to receive the exchanged product.
The procedure above mentioned
is to be followed only to get your refund. To get the exchanged product one has
to re-order the same product.
n What am
I supposed to do when I can’t find the answer to my question in the provided
FAQ?
If in case the answer to your
question is not present in the listed FAQ, we request you to reach out through
us from the avail able option on our site, i.e. CONTACT US. We will make sure
to provide you a prompt respond related to you question,
inquiry.